Refund and Cancellation Policy

We strive to provide you with the best shopping experience. However, if you are not completely satisfied with your purchase, we offer a hassle-free refund policy.
You may request a refund within 14 days from the date of purchase for eligible products.
To be eligible for a refund, the item must be unused, in its original packaging, and in the same condition as received.
Refunds will be processed to the original payment method used during the purchase.
Shipping and handling charges are non-refundable, except in cases where we have made an error in the shipment of your order.
Please allow 5-7 working days for the refund to reflect in your account after it has been processed.

You may cancel your order within [number of hours] hours of placing it, provided it has not already been processed for shipping.
To cancel an order, please contact our customer support team with your order details.
Once an order has been processed for shipping, it cannot be canceled. In such cases, you may initiate a return as per our refund policy.

Personalized or customized items may not be eligible for refunds unless they are faulty or damaged upon receipt.
Perishable goods such as food items or flowers are not eligible for refunds unless they are received in a damaged or defective condition.

If you have any questions or concerns regarding our refund and cancellation policy, please feel free to contact us at info@netcrafty.com .